SRA Transparency Rules: Website Requirements for Solicitors

The Solicitors Regulation Authority (SRA) introduced Transparency Rules requiring law firms to publish certain information on their websites. Non-compliance can result in regulatory action. Here's everything you need to know.

What Are the SRA Transparency Rules?

The SRA Transparency Rules require regulated law firms to publish specific information on their websites to help consumers make informed choices about legal services. These rules apply to all firms regulated by the SRA.

Who Must Comply?

The rules apply to all firms that provide services in one or more of the following areas:

• Residential conveyancing
• Probate (uncontested)
• Motoring offences (summary only)
• Immigration (excluding asylum)
• Employment tribunal claims (unfair/wrongful dismissal)
• Debt recovery (up to £100,000)
• Licensing applications for business premises

Price Transparency Requirements

For each service area, you must publish:

• Total costs for the service, or basis for charges
• VAT amounts where applicable
• Disbursements and third-party costs
• Whether costs are fixed or estimated
• Factors that might change the cost
• Conditional fee arrangements if offered

Staff Qualifications

You must publish information about those who work on client matters, including:

• Qualifications and experience of the individuals
• Who will supervise the work
• Relevant accreditations (CQS, Lexcel, etc.)

Complaints Information

Every law firm website must include:

• Your internal complaints procedure
• How and when clients can complain to the Legal Ombudsman
• Legal Ombudsman contact details
• Time limits for making complaints

How We Help With SRA Compliance

All our solicitor websites are built with SRA Transparency Rules in mind. We include:

Learn more about GDPR compliance and view our transparent pricing.